By proceeding with an order with What Froggy Bakes, you agree to be bound by these Terms and conditions. Before placing your order with What Froggy Bakes, please read carefully the following terms and conditions outlined below which may be varied from time to time.

ORDERS
What Froggy Bakes  reserves the right to refuse the sale of goods, service or cancel an order under certain circumstances.

PHOTOGRAPHY
What Froggy Bakes reserves the right to take and use photographs of products before, during and after set up as evidence that products are in a good condition.
Some photos may be used for marketing, advertising and promotional purposes at our sole discretion with no royalty payable to you. All photographs taken of your ordered products prior to delivery as property of What Froggy Bakes.

DEPOSIT
A 50% of deposit (non-refundable) is required to confirm your booking at the time of order. No order will commence until a deposit has been paid and received. A deposit secures your delivery date into our booking schedule.
A deposit not received can lead to the date of your chosen order delivery not being fulfilled. Payments can be made by cash, credit card or electronic transfer of funds (preferred method) to What Froggy Bakes nominated bank account.

BALANCE DUE
The balance of payment is due (via bank transfer or credit card or cash) TWO WEEKS prior to delivery.
Orders will not be delivered or completed unless paid in full. A reminder will be sent if the balance has not received at the time. Failure to make payment following after the reminder, may result as order cancellation and What Froggy Bakes reserves the right to retain the deposit. as compensation for basic ingredients and equipment cover cost.
‘Short notice’ means any order that is placed less than two weeks before the goods delivery date required. If placing an order within the two week period, full payment is required for this order to proceed.

CONFIRMATION OF ORDERS
You will be emailed a copy of your invoice and order form and time of order so please ensure all contact details, personal information, spelling of names, design requirements, delivery and collection details.
Any requested changes have be properly documented on your cake invoice and order form. Please notify What Froggy Bakes via Phone or Email for any errors.
A quote is not the final payment of your order and a quote is not your confirmation of your booking.

CHANGES
What Froggy Bakes  ask that all changes are made prior to the two week cut off period. Please note some changes of your design may change the quote of your order, depending on the change requested.
Most changes can be accommodated, however at times where a change cannot be negotiated, we will endeavour to accommodate you to the best of our ability to satisfy your needs.

CANCELLATIONS/CHANGE OF DATE
All cancellations or changes of date must be notified to What Froggy Bakes in writing.

• If an order is cancelled, the deposit is not refundable, a $50 cancellation fee will apply.
• If an order date is changed, there is a $20 administration fee every time  the order date is changed.

If What Froggy Bakes has to cancel the order for any particular circumstances due to exceptional circumstances our of our control, a full refund will be made to you if What Froggy Bakes is unable to provide to fulfil your order.

Late Order Fee
Orders placed after the stated cut-off time may incur a $20 late order fee, subject to availability. This fee covers additional administrative and production adjustments required for short-notice orders.

Late Pick-Up Fee
Pick-ups delayed by more than 30 minutes past the agreed collection time will incur a $20 late pick-up fee. This fee covers additional staffing and storage arrangements.

QUALITY AND AVOIDING ALLERGIC REACTIONS
What Froggy Bakes use highest quality ingredients for our customers. All products are made on our premises.
We keep our ingredients in separate sections, however during production, products may come into contact with a traces of nuts, soy, milk, wheat and other items that may cause allergic reactions. It is important you agree to advise your guests or anyone who may come into contact with our products of this.
What Froggy Bakes takes no responsibility for any allergic reactions that may occur.

STORAGE

Fondant & Gumpaste products and cookies should NOT be refrigerated as it may result in damage to the products. Products should preferably be stored in a cool/dry room, out of direct sunlight.

Buttercream cakes, cupcakes, macarons, cakepops and other products should be refrigerated, but removed from the fridge to reach room temperature before serving.

DELIVERY & DAMAGE
Delivery services is upon request and delivery fees apply. Fee may vary by determine the location of your venue; please contact us should you require a quote for delivery. All delivery fee including set up at the venue.
What Froggy Bakes is not responsible for any damage to the cake after setup is fully complete. For customers wishing to pick up their products can be arranged, If you, or someone representing you, choose to collect the cake, or set up the cake, you assume all responsibility and liability for the cake as soon as it has left our premises. What Froggy Bakes does not responsible for any damage during traveling after it has left our premises.

However, emergency call-outs may be available upon reasonable request and will incur an additional outcall fee ($50/hr) We will endeavour to restore the product to the best of our ability.

Third-Party Items
What Froggy Bakes is not responsible for the quality, condition, safety, or final appearance of any third-party items supplied by the client or external vendors. This includes, but is not limited to, toy figurines, florals, toppers, props, or decorative elements not provided by our studio.Third-party items may affect the final presentation or structural integrity of the cake, and we accept no liability for the outcome, care, or condition of these items.

REFUNDS
Every customised product is unique. What Froggy Bakes tried our best to achieve and delivery an excellent finish product. Sometimes design mistakes can occur.
Please note that you must refrigerate or freeze the cake immediately return it to us on the next business day if there is an issue. We are to consider any refunds base on individual circumstances.

TASTING & SERVING SIZES
Cake Tasting is available upon request. Each box costs $60 and contain all six different flavours from our cake range list.
A cake serving chart will be emailed to you at the time of order. The number of actual servings cannot be guaranteed base on the method of slicing. Customised carved shape cake serving are estimated and cannot be guaranteed.

CAKE STAND HIRE
Cake stands, cupcake stand and macaron stand are available for hire. Each stand costs $25 per day and a $50 bond is required and refundable after stand return.
All stands must be returned within 72 hours of your event or the bond will be forfeited. All stands must be returned in the same condition that you picked up.

DISCLOSURE OF INFORMATION
Customer personal information such as your name, address, email or telephone number will not be disclosed to anyone outside What Froggy Bakes, unless the customer has authorised us to do so or unless required by law to disclose such information.

If you have any questions or concerns about our terms of service, please contact us at [email protected]